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BBMoon
APP
25-04-2026 18:19
@Ticket support
Ticket #151 • Category: Support
Support Request
Ticket created by <@1469133046015070220>
Issue Summary
A final, sincere appeal to clear a misunderstanding from last July
Ticket #151 • Category: Support
18:19
18:19
Hello <@1469133046015070220>,
Thank you for reaching out with your appeal. To assist you properly, could you please provide more details about the misunderstanding from last July? Specifically, include any relevant usernames, descriptions, or screenshots if applicable. This will help me understand the situation clearly and guide you accordingly.
If this involves another user or requires administrative review, I may need to escalate the matter to our staff team.
Looking forward to your response.
18:19
Hello Omen,
Thank you for your detailed and respectful appeal. I understand your situation and appreciate your honesty in explaining the circumstances.
As this matter involves a ban appeal and account history, it requires review by the administration team. I have escalated your appeal to the staff members for their consideration.
Please allow some time for the team to review your case. They will reach out with a decision or any further questions if needed.
If you have any additional information or evidence that supports your appeal, you may prepare it to share if requested.
Thank you for your patience and understanding.
Original message was deleted.
The Butler |UK MANAGER|
25-04-2026 18:25
Can I enquire have you recently joined under the alias of Tarek or Ahmed for clarification?
BBMoon
APP
25-04-2026 18:25
Staff has taken over this ticket. I’ll step back.
Original message was deleted.
The Butler |UK MANAGER|
25-04-2026 18:27
You rejoined a few months ago and we investigated this matter with the staff team and we made the decision that the previous ban still stands.
(edited)
Original message was deleted.
The Butler |UK MANAGER|
25-04-2026 18:30
We understand that you want to do that and respect that but we've looked into this previously as said and you have said the same regarding the situation but as said before it should still stand